Virtual assistants for home-care operators
The back-office team your home-care agency has been missing.
Trained virtual assistants for caregiver recruiting, credentialing, scheduling, intake, billing, and compliance — so your office team can focus on care.
Trained for home-care
Every VA is trained on home-care workflows, EVV systems, Medicaid waivers, and the language your families and staff speak.
Plug into your stack
We work in your scheduling system, your EVV portal, your CRM. HHAeXchange, Sandata, AlayaCare, ClearCare -- you stay in control.
Coverage you can rely on
Dedicated lead VA plus backup coverage so callouts and PTO never leave your office dark.
What we do
Virtual assistants for every corner of your back office.
Caregiver Recruiting
Sources, screens, and books interviews for caregivers, CNAs, and HHAs so your recruiters stop drowning in applicant volume.
Credentialing
Owns the caregiver credentialing pipeline: license verification, TB/PPD, background checks, and in-services. Nothing lapses, nothing blocks a start date.
Scheduling & Coverage
Builds the weekly schedule, fills callouts, and coordinates with field caregivers and clients to keep shifts covered.
Compliance & Documentation
Tracks renewals, chart documentation, and survey/audit readiness against state licensure and payer rules.
Intake & Inquiry
Handles inbound family inquiries with empathy and structured qualification, then routes hot leads to your care coordinator.
Billing & Authorizations
Runs claims, authorizations, denials, and AR follow-up across Medicaid waiver, Medicare (HH/hospice), VA, LTC insurance, and private pay.
HR & Onboarding
Drives new-hire paperwork, policy distribution, I-9/E-Verify, and personnel-file completeness so caregivers reach billable status faster.
Care Coordination
Keeps care plans updated, supplies ordered, and families informed. The non-clinical glue between the office and the field.
Referral Marketing
Researches and outreaches to hospitals, SNFs, discharge planners, case managers, and senior-living partners to grow your referral pipeline.
How it works
From discovery call to weekly wins in under two weeks.
No 90-day onboarding. No procurement gauntlet. You meet your lead VA before your next pay period.
Discovery call
20-minute walkthrough of your stack, workflows, and which seat to staff first. No deck, no fluff.
Lead VA + backup match
We staff your lead VA from our home-care-trained bench, plus a backup so PTO never leaves your office dark.
Quiet wins, week after week
Daily handoffs, weekly metrics, monthly review. You keep ownership; we run the back office.
Who we serve
Built for home-care operators across the country.
Why operators choose us
Home-care VAs, not generic SMB assistants.
Generic VAs can answer your phone. Ours can also pre-qualify a hospice referral, run a TB-test renewal check, and reconcile EVV exceptions. We hire and train for the home-care domain specifically.
Learn more about usTrained on home-care
Recruiting, credentialing, EVV, Medicaid -- all in-domain.
Dedicated lead + backup
No solo VAs. Every account has a backup so PTO never blocks you.
US business hours
Coverage tuned to your shifts and your time zone.
Plug into your stack
HHAeXchange, Sandata, AlayaCare, ClearCare, and more.
What operators tell us
Quiet wins, week after week.
“Our credentialing backlog disappeared in six weeks. We went from chasing TB tests to actually onboarding caregivers on day one.”
“The intake team picks up every inbound call within two rings. Our close rate on family inquiries doubled.”
“Scheduling coverage at 6am on a Sunday used to mean my phone. Now it doesn't.”
Common questions
What home-care operators ask before signing.
Do your VAs work in our scheduling system?
Yes. We staff into HHAeXchange, Sandata, AlayaCare, ClearCare, Caretime, MatrixCare, and most other major platforms. We do not require you to switch tools.
How fast can a VA start?
Most engagements start within 7-10 business days after the consultation call. We staff the lead VA first, then layer in backup coverage.
How is this priced?
Flat monthly retainer per VA seat. No per-task billing, no overage surprises. See /pricing for current rates.
Where are your VAs based?
Primarily in the Philippines, working US business hours aligned to your time zone. Our care-coordination and intake VAs train specifically on US home-care vocabulary and family communication norms.
Ready to offload your back-office operations?
Book a 20-minute consultation and we will map exactly which seats to staff first based on your agency size and stack.
Get a free consultation